About us

Who are we?

Phoenix Specialised Youth & Disability Services operate throughout Victoria 24 hours a day, 7 days a week, 365 days of the year – our philosophy of care provision is based on providing opportunities to improve the lives of individuals and delivering the highest standard of care and support.
We have extensive experience providing personnel to residential care services who are, for whatever reason, unable to fill rostered shifts. We provide qualified staff who receive ongoing work force development and training including clinical supervision, reflective practice and contemporary training specifically geared towards working with children and young people residing in residential out of home care settings as well as people with disabilities in various settings.
Our experience in the community services sectors includes (but is not limited to)• Out-of-Home care• Juvenile Justice• Child Protection• Forensic Disability Services
For over 24 years we have provided specialist behavioural intervention support and youth and disability support workers. As well as highly specialised intensive support interventions to address significantly harmful or persistent behaviours of concern for participants in the community, custodial and other residential settings in Victoria, NSW and for the NT Department of Health.
Being able to provide agency staff and specialised support to a broad group of residential care service providers has enabled us to become acutely aware of the issues that can arise on a daily basis. Thanks to our wealth of experience we are able to work with providers to minimise such issues and yield the best possible results.

Our vision

Part of what makes us so successful is the values that guide our behaviour: Honesty, dedication, perfection, ethical integrity. These values are entrenched in every Phoenix employee with the client being at the centre of everything we do
Phoenix Specialised Youth & Disability Services works through consultation, representation and service provision to fulfil our mission. We work in partnership with local government, the Health Service, Social Services, other voluntary sector and charitable organisations and anyone else who can benefit from our knowledge and expertise.

  • Phoenix Transport Worker

    I followed Phoenix and I’m so glad I did. The girls in the office are easy to talk to, I love the way they run things. I find they are easy-going and fair. Love their work. - Judy-Ann

  • Case Manager

    Phoenix office staff were great and are super helpful and professional. They are flexible and communicative. Phoenix Staff have amazing skills in building rapport with the most vulnerable young people.- Simon

  • phoenix Residential Care worker

    The Phoenix Team are very professional and go above and beyond to make our job easier, it’s run well and Georgie or Jaqueline will reply back within minutes and are happy to answer any questions. The Phoenix Team make you feel comfortable and you’re not just a number, by far the best agency and decision I’ve made for kick-starting a career in Youth work. Join a team that cares about their brand especially their employees. - Naz